Refund policy
Thank you for choosing LUCCA. Your satisfaction is important to us, and we truly appreciate your continued support. While we take great care in ensuring the safe delivery of your orders, we understand that unexpected issues such
Damaged or Incorrect Shipments
We offer exchanges only if the product you received is damaged, incorrect, or appears to have been tampered with during shipping. To be eligible, you must share a complete unboxing video recorded from start to finish within 24 hours of receiving the package. If we are not contacted within this timeframe, we may be unable to process an exchange or refund.
Do you offer returns?
Sorry, We do not have a return policy.
What If I Don’t Like the Product After Receiving It?
At LUCCA, we are committed to transparency and helping our customers make informed decisions before placing an order. To ensure you feel confident about your purchase, we recommend taking advantage of the following resources
- Product Photos & Videos: All products are showcased through detailed photos and live videos available on our website. These resources allow you to review the product thoroughly before making a purchase. As a result, we do not accept returns or exchanges based on personal preferences (e.g., “not liking” the item).
2. Live Packaging Photos; To provide full clarity, we offer unedited Live Photos taken during the packaging process. These images reflect exactly how the product looks before it’s shipped. You can view a wide range of these photos on our Instagram Highlights.
3. Customer Reviews & Images: We’ve gathered a large collection of reviews from our customers, including photos they’ve shared after receiving their orders. These are available both in our Instagram feed and in our Customer Reviews highlight, offering real-world feedback on our products.
By utilizing these tools, you can make well-informed decisions and have a clear understanding of what to expect. We’re here to support you with all the information you need before placing your order.
you’re not satisfied with the product and wish to exchange it for a different color or item, you can contact us within 24-48 hours to raise a request for excahnge, you have two options :-
1. We Arrange Pickup – A courier charge of ₹150 will be applicable.
2. Self-Courier – You can return the product using a courier service of your choice. Once we receive the product, we’ll dispatch the replacement. Please note, the pickup must be arranged by you.
Please ensure the item is unused and in its original packaging.
Important: Sale Products Are Not Eligible for Exchange or Return
Products purchased during a sale or promotional offer are strictly not eligible for exchange or return. Please make your purchase decisions accordingly.
In case you have any further questions or require assistance, our team is always available to assist you. Thank you for considering lucca for your purchase.
Contact us on:
CONTACT: Whatapp: 919893500279
customercare.Luccaa.inn@gmail.com